Information you give us

When you request a quote. Our booking form asks for your departure and destination airports, travel dates, number of travellers, cabin class, and your name, email address and phone number. We need this to price an itinerary and get back to you.

When you ask about a hotel or a corporate account. The same contact details, plus what you tell us about the trip or the company.

When you subscribe to our newsletter. Your email address only.

When you contact us. Whatever you choose to include in an email, chat message or phone call, including any follow-up correspondence about your trip.

We do not ask for passport numbers, dates of birth or payment card details through this website. If a booking proceeds, any such details are collected separately by our agents or by the airline, and are not stored by this website.

Information collected automatically

Like most websites, we receive technical data when you visit: IP address, browser and device type, pages viewed, referring page, and approximate location derived from your IP. Cookies and similar technologies collect information about how you use the site — see section 4.

Our website firewall. Traffic to this site passes through a security service (Sucuri) that filters malicious requests before they reach our server. It processes connection data such as your IP address for that purpose.

Session recording and heatmaps. We use Microsoft Clarity to understand how visitors interact with our pages — for example which sections are read and where people get stuck. This may include recordings of mouse movement, clicks and scrolling on our own pages.

Airport search stays on our own server. When you type a city or airport into the booking form, the suggestions come from a list stored on our own server. Your search text is not sent to any third-party service.

How we use your information

• To prepare and send you flight quotes, and to follow up about your request
• To respond to your questions and provide customer service
• To send you offers and travel content if you subscribed
• To keep the site secure, prevent fraud and abuse, and fix technical problems
• To understand how the site is used and improve it
• To measure and improve our advertising
• To meet our legal and record-keeping obligations

Cookies and tracking

We use cookies and similar technologies in four groups. You control three of them.

You can also block or delete cookies in your browser settings; parts of the site may stop working correctly if you block strictly necessary cookies.

Who we share information with

We do not sell your personal information for money. We share it only as follows:

• Airlines, consolidators and other travel suppliers — when it is needed to price, hold or issue the travel you asked us about.
• Service providers who work for us — web hosting, website security, email delivery and similar vendors, who may only use the data to provide their service to us.
• Advertising and analytics partners — Google (Analytics and Ads), Microsoft (Clarity and Advertising), and our other advertising partners, through the cookies described above, when you have allowed the relevant group.
• When the law requires it — to comply with a legal obligation, enforce our terms, or protect our rights, safety, or the rights and safety of others.

Under California law, using advertising cookies to build a profile across sites can count as sharing personal information for cross-context behavioural advertising. You can stop it at any time by turning off Advertising cookies in Cookie preferences, or by sending a GPC signal from your browser.

We do not knowingly share the personal information of anyone under 16.

Your privacy rights

If you are a California resident, you have the right to:

• Know what personal information we collect, use and share
• Access a copy of the personal information we hold about you
• Delete your personal information, subject to legal exceptions
• Correct inaccurate personal information
• Opt out of the sharing of your personal information for cross-context behavioural advertising
• Not be discriminated against for exercising any of these rights — we will not refuse you service, charge a different price, or give you a lower quality of service

Residents of other US states with similar laws have comparable rights, and we handle those requests the same way.

How to exercise them

Email info@flyfirst.com or call 1 888 347 7817 with the words “privacy request” and tell us what you would like us to do. We will ask for enough information to confirm who you are — usually the email address and phone number you used to contact us — so that we do not disclose your information to someone else. We aim to respond within 45 days. You may use an authorised agent; we will ask for proof of their authority.

The quickest way to stop advertising and analytics tracking needs no request at all: open Cookie preferences at the bottom of any page and switch those groups off.

How long we keep it

We keep quote requests and related correspondence for as long as needed to serve you and to meet our legal, tax and record-keeping obligations, and then delete or anonymise them. Newsletter subscriptions are kept until you unsubscribe. Cookie-based information has the lifetime described in section 4.

Security

The site is served over HTTPS and sits behind a website firewall. We use administrative and technical measures appropriate to the sensitivity of the information we hold. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Children

This site is intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has given us personal information, contact us and we will delete it.

Changes to this policy

We will post any changes on this page and update the “Last updated” date at the top. If the changes are significant, we will make that clear on the site.

Price quotes

FlyFirst has the lowest fares for 5 star airlines. FlyFirst provide the lowest fares based on availability. The fare prices provided for all passengers are quoted in US Dollars. Fares and availability are subject to change until ticketed. Prices are guaranteed only at time of purchase. All advanced ticket purchases are non-refundable and non-transferable. Each ticket must be booked in the passenger’s name as it is precisely displayed on a government issued ID. Changing names on tickets is prohibited.

Check documents

Please check your documents when you receive them. Passengers will be asked for a valid photo ID at time of flight check-in. If the name on the ticket and the passenger’s ID do not match, the passenger will be required to surrender the ticket and purchase the applicable fare for the departing flight. Children must have parent or legal guardian present at check-in. Individual airlines may have specific requirements for a non-accompanied child to travel. Call if you have any questions.

Reconfirmations

Domestic: We recommend that you reconfirm all flights prior to departure and at each point of stopover. This will give the airline the opportunity to keep you advised of any changes which may have occurred in your flight. International: You must reconfirm your continuing or return reservations at least 72 hours prior to flight time at each point of stopover or your reservations will be automatically cancelled.

Check-in requirements

Domestic: 2 hours prior to departure. International: 3 hours prior to departure. Note: check-in later than these times could result in denied boarding.

Overbooking

Airline flights may be overbooked. A person denied boarding on a flight may be entitled to a compensatory payment. The rules for denied boarding are available at all ticket counters.

Changes or cancellations

Ticket changes may incur penalties and/or increased fares in addition to any stated change fees. Advance notice is required to change reservations. To change or cancel your flight itinerary, call this travel agency or the airline you are scheduled to take. Airlines may apply substantial fees and additional charges for changes to some non-refundable tickets prior to departure date. After departure date, your unused airline ticket may have no residual value. If canceling, return the unused tickets to us for refund or credit. Most special, excursion, and discount tickets have various travel restrictions and may have a penalty for change or cancellation. Be sure you understand these restrictions. If you change your plans enroute, ask the airline to apply the value of your unused ticket toward the purchase of a new ticket. If a refund is due, obtain a receipt from the airline. If you are holding guaranteed hotel reservations which you may wish to cancel, notify the hotel as soon as possible and in no event later than 4 p.m. local time to avoid mandatory payment.

Airline schedule changes

Airlines reserve the right to cancel or change schedules without notice. Schedules shown are based on expected flying times as indicated by the airlines. Because weather and other factors may affect operating conditions, departures and arrivals cannot be guaranteed nor are they the responsibility of FlyFirst LLC.

Insurance

Airline and other travel suppliers insurance for baggage have limited liability. Your personal insurance may not adequately cover losses incurred by cancellation, accident, illness or stolen or damaged property. We strongly urge you to purchase additional insurance offered to you.

Lost tickets

Lost, stolen, or destroyed tickets must be paid for until refund is obtained from the issuing airline, subject to an airline imposed service charge.

Prepaid tickets

If your travel agent arrangement involved a request for prepaid airline tickets, picked up by the passenger at an airline ticket counter, please note that most carriers require a mandatory non-refundable service charge. We appreciate your understanding of this charge imposed by the airline and not by our office, in order to provide this service.

Responsibility

This travel agency acts only as agent in all matters connected with the making and securing of reservations for transportation, accommodations, tours, and/or other arrangements for the retail clients of this agency and for various disclosed principles and contractors in the form of airlines, ship lines, tour wholesalers, limousine services, and owners or contractors providing accommodations, transportation, and/or other services, hereinafter referred to as “suppliers.” This travel agency does not own, manage, control, or operate any transportation vehicle, hotel, restaurant, insurance company, tour or sightseeing company or any other service that would fit into the classification of “supplier.” As an agent, all related tariffs as well as the terms and conditions specified by each “supplier.” The acceptance of such coupons, exchange orders, receipts, contracts, and tickets shall be deemed to be consent to the foregoing conditions and also to the further condition that neither this travel agency nor any of its representatives shall be or become liable or responsible for any loses, injury, or damage to person, property or otherwise in connection with any accommodations, transportation or other services resulting directly or indirectly from any acts of God, including but not limited to dangers incident to the sea, fire, breakdown in machinery or equipment, acts of governments or other authorities, de jure or de facto, wars, whether declared or not, hostilities, civil disturbances, strikes, riots, thefts, pilferage, epidemics, quarantines medical or customs regulations, defaults, delays or cancellations of or changes in itinerary, routing or scheduling from any cause beyond the control of this travel agency or from any loss or damage resulting from insufficient improperly issued passports, visas or other documents and that neither this travel agency nor any of its representatives shall be or become liable or responsible for any additional or liability sustained or incurred as a result of the foregoing causes. This travel agency is not responsible nor liable for defaults of “suppliers” or any other person, company or incorporation not directly under its control. In the case of air, ship, rail, automobile, or other form of transportation, the passenger contract in use by the provider of such transportation, when issued, shall constitute the sole contract between the passenger and such airline, ship line, railroad, car rental, or other company.

Passport / travel visa

Travel outside of your home country may require the need for valid travel documents such as: passport, visa, re-entry permit, health certificate, inoculation record, a ticket for the return journey or continuance of your trip, or any combination thereof. The responsibility for the proper documentation rests with the individual passenger, not FlyFirst LLC. Concerns about the required travel documents may be resolved by contacting the appropriate consulate or embassy.

Miscellaneous

The use of coupons from two or more tickets issued as round trip fares for the purpose of circumventing restrictions is called ‘Back To Back Ticketing’ or ‘nested excursions’ and is expressly forbidden. It occurs when flight coupons are intentionally not used or they are used out of sequence in order to circumvent airline fare rules. Airlines and travel agents are prohibited from issuing such tickets. Each airline reserves the right to deny transportation to passengers found using tickets in this manner. Travelers will be held responsible for the difference between the fare paid and the fare of the actual itinerary. Additionally, airlines reserve the right to assess additional charges that could include an additional ticket purchase for passengers who may be too large to comfortably sit in one seat. Airlines reserve the right to assess an additional charge at the time of check in for two or more pieces of luggage and/or for non-standard luggage. Examples of non-standard luggage include, but are not limited to: sporting goods and equipment (for example golf clubs and skis), tools, musical instrument cases, trunks, large portfolios, boxes, car seats, and animal carriers (an additional live animal handling charge may apply).